Terms of Purchase

Any claim or dispute should be lodged with our Customer Service Department within 14 days of despatch of your photos. For more information on how to make a claim please contact our Customer Service team via email on info@infocusphotos.de.

In the event that you are asked to return a package to InFocus GbR, please retain proof of the item being sent as well as the date of return.

If you have purchased a digital copy of the image(s), we are unable to refund your purchase.

Free delivery is applied to German addresses only. For delivery outside of Germany, please contact our support team prior to placing an order. Any orders created with non-German delivery addresses will be refunded without prior notification.

Orders that have been sent by DHL and undelivered are held at your local sorting office for a period of time before being returned to us.


Updated 15/07/2024