Infocus GbR school photo service

Frequently Asked Questions

1. How do I access my child's photos?

You will receive a unique access code via email or a flyer from the school. Enter this code on the website
www.infocusphotos.de to view your child's photos.

2. What is the deadline for ordering photos?

The deadline will be listed on the website and in any communications you receive. Typically, it's a few
weeks after photo day.

3. How do I place an order?

After viewing the photos, select the prints or products you want, add them to your cart, and follow the
checkout process to complete your order.

4. Can I reorder photos at a later date?

Yes, reorders are usually possible. Check the website for any limitations or deadlines associated with
reorders.

5. What sizes and formats are available for prints?

We offer a range of sizes from wallet-sized to large prints, as well as digital downloads and various
photo products like calendars and mugs.

6. Are digital downloads available?

Yes, digital downloads are available for purchase. They come in high-resolution format, suitable for
printing or sharing online.

7. Can I preview the photos before purchasing?

Yes, you can preview the photos online before making a purchase. The images may have a watermark that
will be removed upon purchase.

8. What are the payment options?

We accept major credit/debit cards. Payment details are provided during checkout.

9. How long does it take to receive my order?

Orders typically ship within 2-3 weeks after the ordering deadline. Digital downloads are available
immediately after payment.

10. Is there a discount for ordering multiple prints or packages?

Yes, we often offer discounts for bulk orders or package deals. Check the website for current
promotions.

11. What should I do if I’m not satisfied with the photos?

Please contact our customer support within a specified time frame, usually 30 days, to discuss options
like retakes, refunds, or exchanges.

12. How do I contact customer support?

Customer support can be reached by email via the homepage, or by phone during business hours.

13. Can I combine orders for multiple children?

Yes, you can combine orders for siblings by entering each child’s unique code before checkout.

14. Are there any special packages for siblings?

We offer sibling packages, as well as individual shots. Details can be found in the package options during
checkout.

15. What happens if I miss the photo day?

Most schools offer a retake day. If you missed both, you might be able to schedule a private session with
our photographer, depending on availability.

16. Can I request retouching or edits on the photos?

Yes, basic retouching is often available for an additional fee. Options will be shown during the ordering
process.

17. How are the photos delivered?

Printed photos are shipped directly to the school. Digital downloads are available instantly online.

18. What security measures are in place to protect my child's images?

We use secure servers and encrypted connections to protect your child's photos. Access codes are unique
and are only shared with authorized users.

19. Is there a way to customize photo products (e.g., adding text, borders)?

Yes, many of our photo products can be customized with text, borders, and other design elements during
the ordering process.

20. What should I do if I encounter an issue with the website?

If you experience any issues, try refreshing your browser or using a different device. You can also
contact us via the email on the homepage.